No one can successfully achieve goals and new objectives, provide outstanding service, engage in exceptional teamwork, make change in their community, or lead other people without personal accountability.

After decades of working with organizations and individuals, John G. Miller knows that the troubles that plague them cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the value of our accountability. In this book, Miller explains how negative, ill-focused questions like "Who dropped the ball?" harm rather than help. Conversely, when we begin to ask better questions - QBQs, questions behind the questions - and to see power in ourselves, then our lives and organizations are transformed.

Succinct, insightful, and practical, this book provides the tools for putting personal accountability into daily action, with astonishing results.