Competing interests, clashing personalities, and limited resources mean that disagreements at work are inevitable. But they don’t have to be a source of unhealthy tension. How you approach conflict can make the difference between a negative outcome and a productive one. HBR editor Amy Gallo explains how conflicts happen and identifies a straightforward process for addressing them in the HBR Guide to Dealing with Conflict. Drawing on advice from over thirty experts, this book will help you turn anxiety into action with the practical guidance you need to prepare for, manage, and resolve a conflict. In this book, you’ll learn how to: identify the most common causes of conflict; explore your options for handling a disagreement; prepare for a difficult conversation; manage your and your counterpart’s emotions; develop a resolution and rebuild trust; and know when to walk away.