Often, just one line can turn a difficult situation around or stop trouble in its tracks:

• I decide who pushes my buttons.
• I'll forgive myself right now.
• I’m sorry if I gave you the impression you could talk to me like that.
• I understand you completely, and I would like something else.
• This isn't against you, it's for me.

Drawing on more than two decades’ experience as a leadership and life coach, Karin Kuschik demonstrates how a well-chosen sentence can provide much-needed clarity, offering up an effective solution even in the heat of the moment.
Combining entertaining storytelling with practical tips and examples, Karin shows how purposeful words can have a freeing effect, how they make us strong, calm and confident, ready to win respect, meet challenges and take control.