The One Minute Apology goes straight to the heart of all our business and personal relations, and is espicially timely in the 21st century business world. Through and engaging parable, in the style of the previous groundbreakingOne Minute Manager classic, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleagues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity.